|
| Am I being charged actual shipping prices? |
| No, our actual shipping prices are much higher than our shipping special offer. The reason for this is in the packaging and distance traveled. Our furniture is shipped via PackShip USA. Your item will be packaged securely using "foam in place" methods, then boxed and palletized to ensure that it arrives undamaged. |
|
| Does the furniture
require assembly? |
| Most items arrive pre-assembled. In certain
cases a 1/2 inch wrench or socket is required to assemble items such
as table pedestals, feet, and/or legs. Items such as hutches, and mirrors
for dressers need to be attached with a phillips screw driver. |
|
| What about damage?
|
| We inspect every piece before it leaves
our builder's or finisher's shop. In rare instances damages may occur
on transit. Please inspect all furniture at time of delivery, if damage occurs, please be sure to note it on the delivery
log before the carrier leaves then call us directly or Packship USA at 800-548-0852 to
report damages. All of your pieces are 100% insured through Packship USA
or their designated carriers. Please see Shipping/Freight
Options for details. |
|
| Can I pick up my order? |
| Yes, a small pick-up or transfer fee may apply. Our furniture is made in BOTH Ohio and Indiana so some logistics and minor costs may be involved getting your items to the state nearest you. Pick-ups are by appointment only 7am-3pm EST weekdays only. Also you must bring
a truck or trailer large enough to carry home your order. Bring appropriate
padding materials such as moving blankets, etc. to prevent damage on your
trip home. Tie-downs such as moving straps or bungees are also recommended.
Please See Freight
and Shipping Options for additional details. |
|
| When will I receive
my furniture? |
| Most furniture
takes between 8-12 weeks. Case goods, such as dressers, chest of drawers,
hutches, etc. take between 12-16 weeks, depending upon the time of year.
Please remember that these are treasured heirlooms. Our skilled craftsmen
don't just make furniture….They build memories. With Amish builders these
are always estimated times. Please be patient. It's a short wait for
several lifetimes worth of enjoyment! |
|
| Are stain or leather sample
boards available? |
| Yes, however due to the costs involved,
we cannot mail samples until your order is placed. If you require boards/swatches before an order is placed,
a $25 dollar per item refundable deposit will be added to your order. If the
boards are returned before your order is shipped you will not be charged. |
|
| Do
you do custom work? |
| Yes, we can customize most pieces available
on our site. Custom work can add 15% to 40% to the cost. Please send us
an email
with your specifications. |
|
| Are all your items displayed? |
No, we have many more pieces than shown here! We are constantly adding new
products to the site. If you require something
not shown, please send us an email and we'll try our best to find the piece
right for you.
|
| | Can you send me a printed catalog? |
No, unfortunately we don't have printed catalogs available. Our product are shown via the website due to the high cost of printing and shipping. This helps to keep our prices as low as possible for your benefit.
|
