Shipping Policies

Freight & Shipping Options:
OnlineAmishFurniture.com ships via LTL common carrier, UPS, and/or our award winning furniture blanket wrapped shipping company. Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will contact you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers. Arrival time for standard ground shipments is dependent on the distance of the package destination. OnlineAmishFurniture.com does not deliver on Saturday, Sunday or national U.S. holidays. OnlineAmishFurniture.com does not deliver to post office boxes except in the case of shipments to military bases. Shipping and handling are not refundable for any reason.

Curbside Delivery:
Curbside Delivery could be done two ways. Your order could arrive furniture blanket wrapped only, or via LTL common carrier. If LTL is our chosen method, the furniture is thoroughly packed, then shipped via less-than-truckload (LTL) common carrier (such as Yellow Freight, American Freightways, etc.) Once the shipment arrives to the destination terminal, the freight company will call the receiving customer to let them know it has arrived and to schedule delivery. The LTL common carrier will use a 28' or 48' tractor trailer unit to make delivery. The delivery will be made with one driver and the trailer will not have a lift gate. The customer must have someone on hand at delivery to provide assistance to the driver during unloading for both LTL or furniture blanket wrapped shipping method. Additional people may be required depending on the size of the order being delivered. It is the customer's responsibility to take the furniture inside the home. Extra charges will apply if the customer requests to have the shipment carried inside the home. After unloading and before the driver leaves, the customer must inspect the furniture for damage. Very important, if the waybill has been signed with no issues and the driver leaves, we cannot return at our cost to pick up an item for repair. If the customer is willing to pay for transportation, we will be happy to accommodate and address the issue the best way possible. If a issue which falls under our warranty, we will be responsible for transportation to repair the item. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately and a claim will be filed. (Note: If there are any tears, indentations, or holes on the exterior of the package, but no damage is found, the customer should still note on the Delivery Receipt that the packaging contained holes and/or tears.) The delivery time for the Curbside Delivery method is 1-3 weeks after getting picked up from our finish shop. This delivery method generally is less expensive than the Inside Delivery with Set Up method.

Please be sure to inspect each piece of furniture individually for damage.
You are responsible for properly describing any and all damages on the shipper's waybill.

• If the boxes show any evidence of rough handling note this on all copies of the shippers waybill.
• If a delivery crew refuses to wait while you inspect the furniture, note on the waybill that the driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery."
• Document any issues or damage in detail on the shippers waybill and have the delivery crew co-sign the waybill.
• Contact us immediately and we will assist you. You will need to email us digital photos of any damage or issues so that we can best determine how to resolve the situation for you.
• Minor damage like a scratch or even replacement of a door or drawer, is usually best handled through repairs which are done at your home and performed by experts on behalf of the shipper.  We will send new parts for the shipper's furniture medic to install, if necessary.
• If your shipment is missing any pieces, have the driver note the shortage on the waybill. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

Shipping and handling charges are non-refundable.

Inside Delivery with Set Up (White Glove):
When furniture is shipped to a customer for inside delivery with set up, a specialty carrier will perform the delivery to the customer's home with two men. The freight company and not OnlineAmishFurniture will call the receiving customer to schedule delivery day and time. We do not schedule deliveries and/or routes for the delivery company. The carrier will deliver the furniture in either a box truck or a 45' or 48' tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or lift gate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, the customer must inspect the furniture for damage. Very important, if the waybill has been signed with no issues and the driver leaves, we cannot return at our cost to pick up an item for repair. If the customer is willing to pay for transportation, we will be happy to accommodate and address the issue the best way possible. If a issue which falls under our warranty, we will be responsible for transportation to repair the item. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately and a claim will be filed. The delivery time for the Inside Delivery with Set Up method is 2-5 weeks after getting picked up from our finish shop. This delivery method generally is more expensive than the Curbside Delivery method.

Please be sure to inspect each piece of furniture individually for damage.
You are responsible for properly describing any and all damages on the shipper's waybill.

• If a delivery crew refuses to wait while you inspect the furniture, note on the waybill that the driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery."
• Document any issues or damage in detail on the shippers waybill and have the delivery crew co-sign the waybill.
• Contact us immediately and we will assist you. You will need to email us digital photos of any damage or issues so that we can best determine how to resolve the situation for you.
• Minor damage like a scratch or even replacement of a door or drawer, is usually best handled through repairs which are done at your home and performed by experts on behalf of the shipper.  We will send new parts for the shipper's furniture medic to install, if necessary.
• If your shipment is missing any pieces, have the driver note the shortage on the waybill. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

Shipping and handling charges are non-refundable.

Customer Pickup:
Our furniture is not in cartons or crated, so you will be responsible to bring appropriate padding material (old blankets, etc.) and a large enough vehicle or trailer. Merchandise pick up location is determined by the furniture order as we have builders in both Ohio and Indiana. The Ohio pickup point is located in Millersburg OH. Indiana items can be picked  up in Shipshewana IN.

Packaging Description:
If your order is being shipped LTL common carrier, during the packaging process, all "touch" points (edges, corners, sharp points) of the furniture are packaged with a protective foam called Foam In Place (FIP). FIP is manufactured foam that is dispensed with a machine in a liquid state. While being dispensed, it expands and conforms to the object, creating a mold as it sets up. This creates a custom fit around the touch points of each furniture piece. A gray film is placed between the furniture and the liquid foam so the FIP does not touch the furniture. All flat sides and tops are protected with 3/4" polystyrene sheets. A custom box made from 275 pound test, double wall cardboard sheeting covers the furniture piece. After boxing, large furniture pieces are strapped to pallets for easy transferring by the carrier. For blanket wrapped deliveries, the furniture will not be packaged. The driver will unwrap the moving blankets and take them with him.

International Shipping Policies Page