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Shipping policy
Online Amish Furniture ships Amish Furniture anywhere in the world!
Freight & Shipping Options
OnlineAmishFurniture.com offers industry-leading furniture shipping methods designed to protect handcrafted Amish furniture and reduce the risk of damage. We ship using experienced Amish haulers with blanket wrapped furniture services or UPS for smaller items.
All shipments follow the rules and regulations of their respective carriers. Delivery times vary based on destination distance. Most blanket-wrapped deliveries may occur on weekends depending on routing.
We do not ship to post office boxes except for approved military base deliveries. Shipping and handling charges are non-refundable.
Curbside Delivery
Curbside Delivery is available via blanket-wrapped furniture delivery, depending on order size and destination.
Common Carrier Delivery
- Furniture is professionally packaged and shipped via specialized Amish furniture haulers, experienced in hauling Solid Wood Amish Furniture.
- The carrier contacts the customer to schedule delivery.
- Delivery is made using a 28’ or 48’ tractor trailer.
- One driver delivers the shipment; trailers do not include lift gates.
- Customer assistance is required during unloading.
- The customer is responsible for bringing furniture inside the home.
Additional charges apply if inside delivery is requested at the time of delivery.
Inspection Requirements
- Inspect each furniture piece before the driver departs.
- Document any damage on the delivery receipt.
- Note any tears, holes, or dents in packaging, even if furniture appears undamaged.
If the delivery receipt is signed without notation and the driver leaves, we cannot retrieve items at our expense. Warranty-related damage will be handled by OnlineAmishFurniture.com.
Estimated delivery time: 1–3 weeks after pickup from our finish shop.
Damage, Claims, and Missing Items
- All damage must be documented on the shipper’s waybill and co-signed by the delivery crew.
- If the boxes show any evidence of rough handling note this on all copies of the shippers waybill.
- If a delivery crew refuses to wait while you inspect the furniture, note on the waybill that the driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery."
- Document any issues or damage in detail on the shippers waybill and have the delivery crew co-sign the waybill.
- Contact us immediately and we will assist you. You will need to email us digital photos of any damage or issues so that we can best determine how to resolve the situation for you.
- Minor damage like a scratch or even replacement of a door or drawer, is usually best handled through repairs which are done at your home and performed by experts on behalf of the shipper. We will send new parts for the shipper's furniture medic to install, if necessary.
- If your shipment is missing any pieces, have the driver note the shortage on the waybill. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
- If a delivery crew refuses to wait while you inspect the furniture, note on the waybill that the driver refused to wait for inspection of contents. Final determination of possible damage to contents will be made when packages are opened after delivery."
- Document any issues or damage in detail on the shippers waybill and have the delivery crew co-sign the waybill.
- Contact us immediately and we will assist you. You will need to email us digital photos of any damage or issues so that we can best determine how to resolve the situation for you.
- Minor damage like a scratch or even replacement of a door or drawer, is usually best handled through repairs which are done at your home and performed by experts on behalf of the shipper. We will send new parts for the shipper's furniture medic to install, if necessary.
- If your shipment is missing any pieces, have the driver note the shortage on the waybill. Advise us of any shortage and we will trace the shipment. If the shortage cannot be located within a reasonable time, the missing items will be replaced.
Shipping and handling charges are non-refundable.
Inside Delivery with Set Up (White Glove):
When furniture is shipped to a customer for inside delivery with set up, a specialty carrier will perform the delivery to the customer's home with two men. The freight company and not OnlineAmishFurniture will call the receiving customer to schedule delivery day and time. We do not schedule deliveries and/or routes for the delivery company. The carrier will deliver the furniture in either a box truck or a 45' or 48' tractor trailer unit. The delivery will be made with two men and the trailer will have a ramp and/or lift gate. The two men will carry the furniture to the room(s) requested and set up the furniture (i.e., assemble beds, place hutch tops on hutch bases, etc.). After unloading and before the drivers leave, the customer must inspect the furniture for damage. Very important, if the waybill has been signed with no issues and the driver leaves, we cannot return at our cost to pick up an item for repair. If the customer is willing to pay for transportation, we will be happy to accommodate and address the issue the best way possible. If a issue which falls under our warranty, we will be responsible for transportation to repair the item. Product damage is rare, however, if damage is found the customer should note the damage in the appropriate box on the Delivery Receipt (provided by the driver) and then sign. Contact us immediately and a claim will be filed. The delivery time for the Inside Delivery with Set Up method is 2-5 weeks after getting picked up from our finish shop. This delivery method generally is more expensive than the Curbside Delivery method.
Please be sure to inspect each piece of furniture individually for damage.
You are responsible for properly describing any and all damages on the shipper's waybill.
Shipping and handling charges are non-refundable.
Customer Pickup:
Our furniture is not in cartons or crated, so you will be responsible to bring appropriate padding material (old blankets, etc.) and a large enough vehicle or trailer. Merchandise pick up location is determined by the furniture order as we have builders in both Ohio and Indiana. The Ohio pickup point is located in Millersburg OH. Indiana items can be picked up in Shipshewana IN.
Packaging Description:
If your order is being shipped with a LTL common carrier, during the packaging process, all "touch" points (edges, corners, sharp points) of the furniture are packaged with a protective foam called Foam In Place (FIP). FIP is manufactured foam that is dispensed with a machine in a liquid state. While being dispensed, it expands and conforms to the object, creating a mold as it sets up. This creates a custom fit around the touch points of each furniture piece. A gray film is placed between the furniture and the liquid foam so the FIP does not touch the furniture. All flat sides and tops are protected with 3/4" polystyrene sheets. A custom box made from 275 pound test, double wall cardboard sheeting covers the furniture piece. After boxing, large furniture pieces are strapped to pallets for easy transferring by the carrier. For blanket wrapped deliveries, the furniture will not be packaged. The driver will unwrap the moving blankets and take them with him.